Privacy Policy
Last updated: December 12, 2025
At Prismware, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
Address Information
Shibuya Scramble Square
2-24-12 Shibuya, Tokyo 150-0002, Japan
Phone: +81 3-5468-7291
Email: info@prism-ware.com
Information We Collect
We collect information that you voluntarily provide to us when you interact with our website or services. The types of information we may collect include:
Personal Identification Information
When you fill out contact forms or communicate with us, we may collect your name, email address, phone number, and any other information you choose to provide. This information is collected only when you voluntarily submit it through our contact forms or email communications.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, operating system, referring URLs, and pages viewed. This information is collected through cookies and similar tracking technologies to help us understand how visitors use our website.
Usage Data and Analytics
We collect information about how you interact with our website, including the pages you visit, the time spent on each page, click patterns, and navigation paths. This data helps us improve our website's functionality and user experience.
How We Use Your Information
We use the information we collect for the following purposes:
Responding to Inquiries
To respond to your questions, requests, and provide customer support related to our arcade game development services.
Service Improvement
To analyze website usage patterns and improve our services, website functionality, and user experience based on visitor behavior and feedback.
Marketing Communications
To send you information about our services, updates, and promotional materials, only if you have opted in to receive such communications. You can unsubscribe at any time.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, as well as to protect our rights and interests.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption and Secure Transmission
We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. All sensitive information is encrypted during transmission to prevent unauthorized interception.
Access Controls and Authentication
Access to personal data is restricted to authorized personnel only, who are bound by confidentiality obligations. We implement role-based access controls and authentication mechanisms to prevent unauthorized access.
Regular Security Monitoring
We regularly monitor our systems for potential vulnerabilities and security threats. Our security practices are reviewed and updated periodically to adapt to evolving threats and maintain the highest level of protection.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the best security practices available.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period depends on the type of information and the purpose for which it was collected:
• Contact form submissions are retained for up to three years to maintain records of client communications and service inquiries.
• Website analytics data is typically aggregated and anonymized, and may be retained indefinitely for statistical analysis purposes.
• Cookie data is retained according to the retention periods specified in our Cookie Policy, which varies based on cookie type.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Analytics Partners
We use analytics services to help us understand how visitors use our website. These services may collect information about your use of our website and other websites over time. The information is typically anonymized or aggregated.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency, or to protect our rights, privacy, safety, or property.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data that we hold. We may charge a small fee for processing this request if permitted by law.
Right to Rectification
You have the right to request correction of any information you believe is inaccurate or incomplete. We will update your information promptly upon verification.
Right to Erasure
You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Data Portability
You have the right to request transfer of your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to our processing of your personal data where we are relying on legitimate interest as the legal basis for processing, and there is something about your particular situation that makes you want to object.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and as required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. By using our website and providing your information, you consent to such transfers. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Prismware
Shibuya Scramble Square
2-24-12 Shibuya, Tokyo 150-0002, Japan
Phone: +81 3-5468-7291
Email: info@prism-ware.com